You deserve to be heard.
We're going to ask you a few questions to make sure your concern goes straight to the right person, with the right process. Everything is confidential.
What is your concern about?
Choose the closest match — we'll find the right person.
Child safety — immediate action
You're doing the right thing. Here's exactly what to do.
He is bound by confidentiality and will act within 24 hours.
Email Andrew Russell →Available 24/7: 132 111
NSW Rugby safeguarding: safeguarding@nswrugby.com.au
Office of Children's Guardian: 1800 035 455
If you want to also submit a formal written record (recommended), continue below.
How serious is this?
Be honest — the right level of response depends on this.
Your complaint will be handled by
About the incident
The more detail you provide, the better the committee can respond.
You don't need to attach anything now. The handling officer will contact you.
About you
We need to know who you are so we can respond. This is kept strictly confidential.
Your name is only shared with the officer handling your complaint, and only as needed to investigate. It is not shared with the subject of the complaint without your consent (except where legally required).
In your own words
Describe what happened, and what you'd like the club to do about it. Write as much or as little as you need.
Before you submit
Your complaint has been received.
The has been notified and you'll receive a confirmation email within a few minutes.
What happens next
The handling officer will contact you directly to acknowledge receipt and explain next steps.
Per WRC Constitution and Rugby AU Code of Conduct, both the complainant and subject are given opportunity to respond.
You receive a formal written outcome covering: finding, any sanction applied, and what the club will do.
Need to follow up? Email president@wakehurst.rugby
Our commitment to you
WRC Constitution (clause 14) + Rugby Australia Code of Conduct (June 2025)
Your identity is protected. Only the investigating officer and relevant committee members see the complaint.
All complaints receive a personal response within 48 hours during season, 5 days off-season.
Raising a complaint does not affect your child's participation, selection, or standing in the club.
Complaints about committee members are handled by an independent officer, not the subject of the complaint.
SJRU (juniors) → NSW Subbies (seniors) → Rugby Australia Integrity Unit for matters beyond the club